• Don't neglect the graphics. From the exterior signage to the look of the menus, graphic design plays an important part in a restaurant's overall look.
• Pay attention to lighting design. Focus dramatic light onto the tables to highlight the food, and complement it with glowing atmospheric light to make the customers look good.
• Research and develop the menu. Taste-test the recipes repeatedly until the kitchen can achieve consistency. Remember that the food also has to look good on the plate. Plot out your menupricing strategy. Have the final menu proofread before sending it to the printer.
• Decide whether to offer full bar service. Apply for a wine and/or liquor license.
• Investigate insurance needs thoroughly. Restaurants are simmering stockpots of potential accidents--from fires to floods to food poisoning and a hundred other potential horrors. The National Restaurant Association (restaurant.org) is an outstanding resource for insurance-related information.
• Select and train the staff. Look for enthusiasm as well as experience. Allow ample training time before the restaurant opens. Remember that the person running the front of the house is as important as the person running the kitchen, and great service is as important a factor in winning customer loyalty as great food.
• Set up a bookkeeping and accounting system. Establish control over the meal checks. There are dozens of scams that dishonest servers and cashiers can pull; get some expert advice on how to prevent them.
• Designate a core of trusted employees to supervise storage areas carefully. Stress that they must check in all deliveries and audit the food inventory frequently.
• Pass your opening inspection by
a food safety specialist with your local health department,
along with a plumbing inspection. You'll receive a permit
to operate, which will be reviewed yearly.
• Open your doors and welcome
hungry diners.



